Tuesday, May 5, 2020

Customer Satisfaction and Need Samples †MyAssignmenthelp.com

Question: Discuss about theCustomer Satisfaction and Need. Answer: The procedures that need to be followed by SR food and beverage include maintaining regular contact with the customers. This can be done by developing customer management service (Blut et al. 2015). In order to match the need of the customers, questions regarding preference of the type of food and drinks can be asked. Apart from this, the preferred ambience of dining and the mode of dining can also be included in the survey. SR food and beverage can help customers to evaluate the products and services by providing them with samples of their food before taking orders from them. They can prioritise the preferences of the customers by maintaining contact with them on a regular basis SR food and beverage need to provide information about the type of food they serve along with the quality of ingredients used for making the food. Agreement with customers can be reached by constantly exchanging feedback and responses with one another (Fraering and Minor 2013). This can help in maintaining the loyalty of the customers. The agreement needs to be done by maintaining the demands of the customers from the feedback. SR food and beverage need to comply with the Food Standards Australia New Zealand Amendment Act 2010. The use of illegal products for the preparation of food and unfair means of employment need to be avoided by the company to gain success and satisfy customers. The difficulty in delivering services to the customers can be rectified by introducing mobile applications for ordering the products. References Blut, M., Frennea, C.M., Mittal, V. and Mothersbaugh, D.L., 2015. How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis.International Journal of Research in Marketing,32(2), pp.226-229. Fraering, M. and Minor, M., 2013. Beyond loyalty: customer satisfaction, loyalty, and fortitude.Journal of Services Marketing,27(4), pp.334-344.

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